Shipping/Returns Policy

SHIPPING & DELIVERY POLICY

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Custom Orders

For all custom orders we will provide Shipping and Delivery information specific to your order.

Domestic Delivery Rates & Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery is available for orders over within 15km’s. For orders under $500, we charge $62.50 for local delivery.

Deliveries are made from 8am to 5pm on Monday to Sunday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup at 2/26-28 Taylor Street, Pialba Hervey Bay 4655.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8:30am-4:30pm on Monday to Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at baymobilityshop@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at baymobilityshop@gmail.com, with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at baymobilityshop@gmail.com.